STAFF WORKSHOPS
Customer Service
90.-
-
1.5 Hours
-
Creating a welcoming cafe atmosphere: greetings, reading your customer, familiarizing them with the cafe menu, and up-selling and cross-selling with the right customers
-
Customer interaction: positive attitude, making the best out of negative situations, following up with the customer after point of purchase, and incorporating feedback.
Barista Workshop
190.-
-
2 Hours
-
Brewing coffee: how to pull an espresso and brew with the methods available in your cafe. How to follow a recipe, and make adjustments according to taste.
-
Milk steaming basics: common mistakes, alternative milks and achieving consistent milk quality.
-
Introduction to Latte Art: where to hold the jug and cup for the most control and practice pouring basic patterns (heart, tulip, rosetta).
Advanced Barista Workshop
250.-
This training is tailored to your specific cafe needs. Exact is discussed prior to course but can include:
-
4 Hours
-
Efficient workflow management: creating a space that works for you and managing waste
-
Optimizing customer service: anticipating needs and engaging with customers to match their tastes and preferences to your menu.
-
Better understand the characteristics your coffee and compare it to others out there through cupping.
-
Advanced latte art training (swan, phoenix, inverted patterns)
