STAFF WORKSHOPS
Customer Service
90.-
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1.5 Hours
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Creating a welcoming cafe atmosphere: greetings, reading your customer, familiarizing them with the cafe menu, and up-selling and cross-selling with the right customers
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Customer interaction: positive attitude, making the best out of negative situations, following up with the customer after point of purchase, and incorporating feedback.

Barista Workshop
190.-
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2 Hours
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Brewing coffee: how to pull an espresso and brew with the methods available in your cafe. How to follow a recipe, and make adjustments according to taste.
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Milk steaming basics: common mistakes, alternative milks and achieving consistent milk quality.
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Introduction to Latte Art: where to hold the jug and cup for the most control and practice pouring basic patterns (heart, tulip, rosetta).

Advanced Barista Workshop
250.-
This training is tailored to your specific cafe needs. Exact is discussed prior to course but can include:
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4 Hours
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Efficient workflow management: creating a space that works for you and managing waste
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Optimizing customer service: anticipating needs and engaging with customers to match their tastes and preferences to your menu.
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Better understand the characteristics your coffee and compare it to others out there through cupping.
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Advanced latte art training (swan, phoenix, inverted patterns)
